Question 1

What is co-managed IT?

Accepted Answer

Co-managed IT is a partnership where we work alongside your existing internal IT staff. You keep your in-house team, and we fill in the gaps — providing overflow support, after-hours coverage, specialized expertise, and backup. It's the best of both worlds.

Question 2

How does co-managed IT differ from fully managed IT?

Accepted Answer

With fully managed IT, we act as your entire IT department. With co-managed IT, your internal IT person remains the primary contact for day-to-day operations and we provide supplemental support. The split of responsibilities is customized to your needs.

Question 3

Will there be conflict with our internal IT person?

Accepted Answer

No — we work with your IT person, not against them. We agree upfront on roles, responsibilities, and escalation procedures. Most internal IT staff appreciate the backup and access to specialized expertise. It reduces burnout and improves coverage.

Question 4

What if our internal IT person leaves?

Accepted Answer

We can seamlessly transition to fully managed IT if your internal IT person leaves. Because we already know your environment, there's no learning curve. Many co-managed clients transition to full managed IT during staff changes.

Question 5

What types of support do you provide in co-managed arrangements?

Accepted Answer

We provide whatever your team needs most: after-hours and weekend coverage, specialized expertise in areas like security and compliance, project support, overflow during busy periods, staff training, and strategic IT planning.

Question 6

How do we get started with co-managed IT?

Accepted Answer

We start with a discovery call to understand your current IT setup and where the gaps are. From there, we build a custom co-managed arrangement that defines responsibilities, communication channels, and service levels. We can typically begin within two weeks.